Challenge
In the high-paced insurance sector, companies face the daunting task of managing thousands of inbound emails daily, presenting a significant challenge in efficient processing and customer service prioritization. DAS turned to Sagacify to liberate their team from managing 100.000 emails monthly, aiming to enhance service quality.
Nature of collaboration
We partnered with DAS to develop an advanced AI custom solution allowing to automate email processing. Our team trained, developed, and deployed two models capable of automatically analyzing and predicting email categories among 100 types, while also identifying policy and claim numbers. This collaboration made their email process more efficient and smoothly blended with their systems.
Solution
Our AI solution automates email processing, forwarding them to the right departments using extracted labels. This secure, scalable system continuously adapts through regular updates, processing almost 1OO% of the incoming emails and improving operational efficiency.
Impact
